Your IT department is focusing on strategic IT projects but keeps receiving tons of workload from operational management tasks such as infrastructure maintenance, upgrades, patches as well as questions from end-users. They sometimes need a little help from specialists in certain domains.
With an EASI Co-sourcing contract, EASI becomes the extension of your IT-department: you call on EASI whenever you need to, and you can access all of our profiles: application developers, project managers, security engineers, system engineers, functional analysts, ...
You can decide to entrust the full IT governance of your department to us or simply to use our skills for very specific, technicals operations only (to complement and supplement any skills that you may already have in-house).
By opting for a co-sourcing contract, you can be certain of having the most suitable person working in the EASI teams, depending on the issue that needs to be managed.
Co-sourcing customers benefit from a pro-active approach from our consultants. By being proactive, we mean, both sufficiently early and upstream, to provide you with upgrades to your software, firmware, hardware, etc. to prevent any future issues or incompatibilities.
In addition to the services of specialists, your organisation can also call on the support of our hotline as part of the co-sourcing. Whatever happens, you can always contact our support services by phone or by our extranet.
Concentrate your in-house people and skills on strategic, business critical projects and entrust specific tasks to your partner.
Co-sourcing customers can by default count on our Standard Best Effort responsiveness. There is also the option to guarantee an even higher level of responsiveness by activating an SLA.
Co-sourcing customers get volume discounts depending on the number of days of services in the contract.