Your challenge

Your IT department is focusing on strategic IT projects but keeps receiving tons of questions from end-users. You know your end users are extremely important for your business, but they are delaying your IT team to work on projects on a higher level.

Co-sourcing contracts

Our proposal

Ticketing management

Your end users get access to our extranet where they can add questions, exchange with our experts and follow-up the status of their ticket.

Remote support

Our system engineers take over the control of your end users’ computers to check settings and fix issues in real time.

Maintenance tasks

Upgrading Operating Systems and/or other software that runs on your end users computers can be left in the hands of our system engineers.

License management

Are you sure all your end users are running legally compliant software on their workstations? Our end user support team can keep an eye on it and act proactively if needed.

Computer park inventory

Struggling to keep a clear overview on all end points in your environment? We can make the inventory for you and keep it up-to-date as a service in our end user support contract.

Computer renting

Instead of purchasing endpoints for your users, you can also choose for a renting model. Contact us if you want to know more about this interesting way of disposing of recent IT material.

Usage Monitoring

You want to monitor the real usage of all your software licences and endpoints? We can provide this service in our end user support framework. 

Patching & updates

Be sure that all your end users always download & install the latest security updates and fixes! Via our end user support offering, we can either provide your end users with help while they do it, or we can do it for them - proactively.

Your benefits

Stay focused

Concentrate your in-house people and skills on strategic, business critical projects and entrust support tasks to your partner.

Fixed price

Unlike most competitors, we prefer working in fixed-price mode. We believe this way of working is your best guarantee for your satisfaction.

Pro-activity

Our end user support services go further than helping your end users when there is a problem. We go the extra mile to avoid the problem in the first place.

We are already helping them

ArcelorMittal Ringmill
Berhin
Covalux
Fost Plus
Carlson Wagonlit
Resto.be
Galloo
Sena International
Friends of Europe
Fedasil
Dragone Entertainment
CHBAH - CH du Bois de l'Abbaye et de Hesbaye
Matermaco Group
Union Nationale des Mutualités Socialistes
GH Group
Conception Etude et Coopération de Formation
Van Marcke
Facq
Ecetia intercommunales
VO GROUP
Mediwet
AB Restauration
Clinique Sans Souci
uMedia
Belgian Diagnostic Company
A.I.D.E
TCM
Vermeiren
CHWAPI - Notre-Dame
Monument Vandekerckhove
Les Amis des Iles de Paix et de l'Action Pain de la Paix ASBL
Sobelvin
Sowalfin
Graham
Pairi Daiza
Paulus Traiteur
Cric - Occn
New Lachaussée
Chehoma Atelier D'Ambiances
Toit & Moi
Delfood
Interleuven
Cercle royal pharmaceutique de l'arrondissement de Nivelles
Institut luxembourgeois de régulation
Aisin Europe
Febelco
Fiskobel logo
Aquafin
Institut de Pathologie et de Génétique
Laboratoires Expanscience
Hodi & Allbox
UCM
Banque Degroof
Assar Architects
KOVAG
Cebeo
Technopolis
Epsylon ASBL
CHU Tivoli
Segal
Martin's Hotels
Koninklijk Limburgs Apothekers Verbond
Boiron
Entreprises réunies R. de Cock
Ecowerf
Nexis
SPAQuE
Autocenter Goedert
Wanty maurice établissements
Basserie Dupont
FoodDrinkEurope
Intradel
Marie's Corner
Globe Deco
Ronveaux
Tibi
CAF-DCF
Gezinsbond
Santander Consumer Finance Benelux
ECP-Familia
Compagnie de Banque Privée
Société Nationale des Habitations à Bon Marché
Golf Château de la Tournette
Coface Belgium
CRP Les Marronniers
Smeg logo
Securex
ACLVB-CGSLB
Intercommunale d'incendie de Liège et environs
Cembureau - Association Européenne du Ciment
Febiac
Koeckelberg entreprises
CHC
Novo Nordisk
Port de Bruxelles
IPM Group
SoriaBel
Société Wallonne du logement
Pro-plan logo
Lamifil
MIWA
House concept
Gesimmo logo
Cinoco
Ligue Braille
Labophar
Grant Thornton Belgium
Induscabel
Lixon
Daoust
Hôtel de ville de Mouscron
Antwerp World Diamond Centre
Gobert Materiaux
Paprika
Actissia Belgique
Medipartner
Chacalli Fine Wines
Houyoux constructions
CEN & CENELEC
Hikoki
Securit
Besix R.E.D.
MDxHealth
KBVB-URBSFA
Agora Group
Doyen Auto
Altrad
Merit Capital
Materne Confilux
Casa International
FISA - Deficom
Wust construction
Fonds National de la Recherche
Huvepharma
Rauwers Controle
Comeos
Auvibel
Chaussures Maniet
LDA Coop
Mensura
BEP
Institut wallon de l'évaluation, de la prospective et de la statistique
Commission de surveillance du secteur financier
Banimmo
Union Wallonne des Entreprises
Clinique Saint-Luc
Candicar
Vias Institute
Brabants Apothekers Forum
In BW
Bee Nature
Masterplan
Parc des Expositions de Bruxelles
Burger King SEE
Laurenty
Lloydspharma
La Lumière ETA ASBL
Meusinvest
Viangro
Dovy Keukens
Eloy
Ava Papierwaren
Intercommunale sociale du Brabant Wallon
Agriphar
Boerenbond
Hansea
Idelux AIVE
Credendo Group
Société Wallonne de gestion et de participations
Astrid
Transports Fockedey
Kneip Ingénieurs-Conseils
Integrale
Laboratoires Bailleul
Cobardi
Altoni Pasta
Marymmo logo
ISOSL
Oaktree
Gemeentebestuur Sint-Jans-Molenbeek
Cefora/Cevora
ABVV Werkloosheidskas - FGTB
Kneip Communication
Durlem
Ortis
Bio-Life
Maison Marie-Immaculee
Inasep
O'Tacos Corporation
Flandria Aluminium
CHM - Centre Hospitalier de Mouscron
Exki
Collishop
Galliker Transports Belgique
Pioneer Europe
Servier
Igretec
BGCI logo
Premed
Le Pass - Parc d'aventures scientifiques
Menouquin
Clear Channel Belgium
mestdagh
Tempolec
Cesi Prévention
Chambre des Métiers du Grand-Duché de Luxembourg
Gaming1
Eutraco
EORTC
Roularta Media Group
JBC
Pur Natur
Vitalo
Acarup
Tip Top industrie
Bidfood
Flamant
Trendy Foods Belgium

I want support for my end users!

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