Your challenge

Your IT department is focusing on strategic IT projects but keeps receiving tons of questions from end-users. You know your end users are extremely important for your business, but they are delaying your IT team to work on projects on a higher level.

Co-sourcing contracts

Our proposal

Ticketing management

Your end users get access to our extranet where they can add questions, exchange with our experts and follow-up the status of their ticket.

Remote support

Our system engineers take over the control of your end users’ computers to check settings and fix issues in real time.

Maintenance tasks

Upgrading Operating Systems and/or other software that runs on your end users computers can be left in the hands of our system engineers.

License management

Are you sure all your end users are running legally compliant software on their workstations? Our end user support team can keep an eye on it and act proactively if needed.

Computer park inventory

Struggling to keep a clear overview on all end points in your environment? We can make the inventory for you and keep it up-to-date as a service in our end user support contract.

Computer renting

Instead of purchasing endpoints for your users, you can also choose for a renting model. Contact us if you want to know more about this interesting way of disposing of recent IT material.

Usage Monitoring

You want to monitor the real usage of all your software licences and endpoints? We can provide this service in our end user support framework. 

Patching & updates

Be sure that all your end users always download & install the latest security updates and fixes! Via our end user support offering, we can either provide your end users with help while they do it, or we can do it for them - proactively.

Your benefits

Stay focused

Concentrate your in-house people and skills on strategic, business critical projects and entrust support tasks to your partner.

Fixed price

Unlike most competitors, we prefer working in fixed-price mode. We believe this way of working is your best guarantee for your satisfaction.

Pro-activity

Our end user support services go further than helping your end users when there is a problem. We go the extra mile to avoid the problem in the first place.

We are already helping them

Clinique Sans Souci
Facq
Globe Deco
Monument Vandekerckhove
Tip Top industrie
Vitalo
Meusinvest
Pairi Daiza
ISOSL
Lixon
Santander Consumer Finance Benelux
Delfood
Wust construction
Institut de Pathologie et de Génétique
IPM Group
Port de Bruxelles
Koeckelberg entreprises
Martin's Hotels
New Lachaussée
UCM
Matermaco Group
Igretec
Lamifil
Resto.be
Maison Marie-Immaculee
TCM
Banque Degroof
Chambre des Métiers du Grand-Duché de Luxembourg
Hôtel de ville de Mouscron
Mediwet
Autocenter Goedert
Houyoux constructions
Daoust
Gaming1
Laboratoires Expanscience
CHWAPI - Notre-Dame
GH Group
Entreprises réunies R. de Cock
Actissia Belgique
Institut luxembourgeois de régulation
Ava Papierwaren
EORTC
SPAQuE
Wooh
Golf Château de la Tournette
Galloo
Securit
Vermeiren
Boiron
In BW
Conception Etude et Coopération de Formation
Dovy Keukens
Idelux AIVE
Cinoco
Antwerp World Diamond Centre
BEP
Kneip Ingénieurs-Conseils
Marymmo logo
FISA - Deficom
Ecetia intercommunales
Belgian Diagnostic Company
Agriphar
SoriaBel
JBC
mestdagh
CHC
Novo Nordisk
Laurenty
Basserie Dupont
Société Nationale des Habitations à Bon Marché
Eloy
ABVV Werkloosheidskas - FGTB
Durlem
Comeos
Flamant
Auvibel
Epsylon ASBL
Ortis
Graham
VO GROUP
Galliker Transports Belgique
ACLVB-CGSLB
Febiac
Cebeo
Induscabel
Flandria Aluminium
Banimmo
KOVAG
CHU Tivoli
Covalux
Hikoki
Koninklijk Limburgs Apothekers Verbond
Agora Group
Berhin
LDA Coop
Premed
Smeg logo
Fedasil
Altrad
Fonds National de la Recherche
Cercle royal pharmaceutique de l'arrondissement de Nivelles
Hansea
Cric - Occn
Segal
Technopolis
BGCI logo
uMedia
Union Nationale des Mutualités Socialistes
Roularta Media Group
La Lumière ETA ASBL
Nexis
KBVB-URBSFA
Bidfood
Exki
MDxHealth
ArcelorMittal Ringmill
Union Wallonne des Entreprises
Van Marcke
Institut wallon de l'évaluation, de la prospective et de la statistique
Hodi & Allbox
Securex
MIWA
Cobardi
Doyen Auto
Medipartner
Pur Natur
Les Amis des Iles de Paix et de l'Action Pain de la Paix ASBL
Paulus Traiteur
Wanty maurice établissements
Vias Institute
Toit & Moi
Gemeentebestuur Sint-Jans-Molenbeek
Paprika
Ecowerf
ECP-Familia
AB Restauration
Acarup
Sena International
Société Wallonne du logement
Casa International
Burger King SEE
Febelco
Friends of Europe
Intradel
Boerenbond
Rauwers Controle
Sobelvin
Clear Channel Belgium
Materne Confilux
Altoni Pasta
A.I.D.E
Transports Fockedey
O'Tacos Corporation
Compagnie de Banque Privée
CAF-DCF
Intercommunale d'incendie de Liège et environs
Clinique Saint-Luc
Gesimmo logo
Masterplan
Tempolec
Candicar
Dragone Entertainment
Kneip Communication
Parc des Expositions de Bruxelles
Cefora/Cevora
Collishop
Viangro
FoodDrinkEurope
Aquafin
Assar Architects
Pro-plan logo
CHBAH - CH du Bois de l'Abbaye et de Hesbaye
Merit Capital
Fiskobel logo
Inasep
Société Wallonne de gestion et de participations
Commission de surveillance du secteur financier
Bee Nature
Sowalfin
Tibi
Aisin Europe
CEN & CENELEC
CRP Les Marronniers
Cesi Prévention
Ligue Braille
Credendo Group
Bio-Life
Brabants Apothekers Forum
Chacalli Fine Wines
Integrale
Mensura
Chehoma Atelier D'Ambiances
Marie's Corner
Eutraco
Besix R.E.D.
Lloydspharma
Carlson Wagonlit
Coface Belgium
CHM - Centre Hospitalier de Mouscron
Huvepharma
Labophar
Astrid
Cembureau - Association Européenne du Ciment
Fost Plus
Trendy Foods Belgium
Laboratoires Bailleul
Servier
Pioneer Europe
Le Pass - Parc d'aventures scientifiques
Gezinsbond
Oaktree
Ronveaux
Grant Thornton Belgium
Intercommunale sociale du Brabant Wallon
House concept
Chaussures Maniet
Menouquin
Gobert Materiaux
Interleuven

I want support for my end users!

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