Your challenge

Your IT department is focusing on strategic IT projects but keeps receiving tons of questions from end-users. You know your end users are extremely important for your business, but they are delaying your IT team to work on projects on a higher level.

Co-sourcing contracts

Our proposal

Ticketing management

Your end users get access to our extranet where they can add questions, exchange with our experts and follow-up the status of their ticket.

Remote support

Our system engineers take over the control of your end users’ computers to check settings and fix issues in real time.

Maintenance tasks

Upgrading Operating Systems and/or other software that runs on your end users computers can be left in the hands of our system engineers.

License management

Are you sure all your end users are running legally compliant software on their workstations? Our end user support team can keep an eye on it and act proactively if needed.

Computer park inventory

Struggling to keep a clear overview on all end points in your environment? We can make the inventory for you and keep it up-to-date as a service in our end user support contract.

Computer renting

Instead of purchasing endpoints for your users, you can also choose for a renting model. Contact us if you want to know more about this interesting way of disposing of recent IT material.

Usage Monitoring

You want to monitor the real usage of all your software licences and endpoints? We can provide this service in our end user support framework. 

Patching & updates

Be sure that all your end users always download & install the latest security updates and fixes! Via our end user support offering, we can either provide your end users with help while they do it, or we can do it for them - proactively.

Your benefits

Stay focused

Concentrate your in-house people and skills on strategic, business critical projects and entrust support tasks to your partner.

Fixed price

Unlike most competitors, we prefer working in fixed-price mode. We believe this way of working is your best guarantee for your satisfaction.

Pro-activity

Our end user support services go further than helping your end users when there is a problem. We go the extra mile to avoid the problem in the first place.

We are already helping them

Société Wallonne du logement
Vitalo
Inasep
ABVV Werkloosheidskas - FGTB
Kneip Communication
Vermeiren
Oaktree
Pur Natur
Dovy Keukens
Altrad
GH Group
Belgian Diagnostic Company
Institut de Pathologie et de Génétique
Pro-plan logo
Santander Consumer Finance Benelux
ISOSL
KBVB-URBSFA
EORTC
Tibi
Fonds National de la Recherche
Rauwers Controle
Société Nationale des Habitations à Bon Marché
Lloydspharma
CRP Les Marronniers
ECP-Familia
Maison Marie-Immaculee
Transports Fockedey
Vias Institute
Berhin
Securit
Chaussures Maniet
ACLVB-CGSLB
Viangro
Friends of Europe
Sobelvin
Technopolis
Chacalli Fine Wines
Sena International
SoriaBel
Boiron
CHBAH - CH du Bois de l'Abbaye et de Hesbaye
Grant Thornton Belgium
CEN & CENELEC
FoodDrinkEurope
Gemeentebestuur Sint-Jans-Molenbeek
Basserie Dupont
Wust construction
In BW
Novo Nordisk
Conception Etude et Coopération de Formation
Le Pass - Parc d'aventures scientifiques
Cembureau - Association Européenne du Ciment
Trendy Foods Belgium
CHWAPI - Notre-Dame
Flamant
Induscabel
SPAQuE
Flandria Aluminium
Ortis
Mediwet
Comeos
Boerenbond
Tip Top industrie
La Lumière ETA ASBL
Segal
Galliker Transports Belgique
Pioneer Europe
Galloo
Chehoma Atelier D'Ambiances
Epsylon ASBL
Coface Belgium
VO GROUP
CHM - Centre Hospitalier de Mouscron
Delfood
Bidfood
Clinique Saint-Luc
Antwerp World Diamond Centre
Kneip Ingénieurs-Conseils
uMedia
UCM
FISA - Deficom
Actissia Belgique
Chambre des Métiers du Grand-Duché de Luxembourg
Nexis
Union Nationale des Mutualités Socialistes
Martin's Hotels
BGCI logo
Resto.be
Golf Château de la Tournette
Wanty maurice établissements
Ligue Braille
Institut wallon de l'évaluation, de la prospective et de la statistique
Fedasil
Bee Nature
Lixon
Mensura
Autocenter Goedert
Hikoki
Cric - Occn
BEP
Koninklijk Limburgs Apothekers Verbond
Cefora/Cevora
KOVAG
Masterplan
Globe Deco
Intercommunale d'incendie de Liège et environs
Compagnie de Banque Privée
Doyen Auto
Casa International
CHC
Institut luxembourgeois de régulation
Clear Channel Belgium
O'Tacos Corporation
Idelux AIVE
Banimmo
Servier
Gezinsbond
Monument Vandekerckhove
Van Marcke
Daoust
Graham
Securex
Integrale
Matermaco Group
Marymmo logo
AB Restauration
Roularta Media Group
Marie's Corner
CAF-DCF
Carlson Wagonlit
Dragone Entertainment
Banque Degroof
Pairi Daiza
Lamifil
Cebeo
Astrid
Ecowerf
Brabants Apothekers Forum
TCM
Candicar
Assar Architects
Labophar
Durlem
Auvibel
Febiac
New Lachaussée
Igretec
Entreprises réunies R. de Cock
LDA Coop
Union Wallonne des Entreprises
Smeg logo
Laboratoires Expanscience
Hôtel de ville de Mouscron
Koeckelberg entreprises
Houyoux constructions
IPM Group
Besix R.E.D.
Agora Group
Société Wallonne de gestion et de participations
Materne Confilux
Huvepharma
Credendo Group
Intradel
Burger King
Aquafin
Paulus Traiteur
Cobardi
Meusinvest
Ecetia intercommunales
Cesi Prévention
Eloy
Clinique Sans Souci
Medipartner
Aisin Europe
Altoni Pasta
A.I.D.E
Eutraco
Commission de surveillance du secteur financier
Ava Papierwaren
Intercommunale sociale du Brabant Wallon
Acarup
JBC
Premed
mestdagh
Gaming1
Hodi & Allbox
Cinoco
Sowalfin
Covalux
Les Amis des Iles de Paix et de l'Action Pain de la Paix ASBL
Port de Bruxelles
Laboratoires Bailleul
MDxHealth
Collishop
Hansea
Parc des Expositions de Bruxelles
Interleuven
Ronveaux
Toit & Moi
Cercle royal pharmaceutique de l'arrondissement de Nivelles
Gesimmo logo
Facq
Tempolec
Bio-Life
House concept
CHU Tivoli
Menouquin
Merit Capital
Exki
Agriphar
Gobert Materiaux
ArcelorMittal Ringmill
Paprika
Fost Plus
Fiskobel logo
Laurenty
MIWA
Febelco

I want support for my end users!

Recent articles

Infrastructure
Günther Imbrechts
Günther Imbrechts
14/01/2020
End of December, right on time for the Christmas presents, Citrix released Citrix Virtual Apps & Desktops 1912 LTSR. If you still need to be convinced to upgrade, read my blogpost!
Award
EASI
Brice Feron
Brice Feron
16/12/2019
A few days ago, the Dell Technologies Forum 2019 was held at Tour et Taxis. In addition to product presentations and information sessions on various solutions, it was also an opportunity for Dell Technologies to showcase selected partners through an Awards ceremony.
IBM Power award
EASI
Pierre-Yves Dyon
Pierre-Yves Dyon
14/11/2019
EASI's Fast Backup Services (FBS) solution was nominated as Finalist in COMMON's BeNeLux Power 2019 Excellence Awards.