Your challenge

Your IT department is focusing on strategic IT projects but keeps receiving tons of questions from end-users. You know your end users are extremely important for your business, but they are delaying your IT team to work on projects on a higher level.

Co-sourcing contracts

Our proposal

Ticketing management

Your end users get access to our extranet where they can add questions, exchange with our experts and follow-up the status of their ticket.

Remote support

Our system engineers take over the control of your end users’ computers to check settings and fix issues in real time.

Maintenance tasks

Upgrading Operating Systems and/or other software that runs on your end users computers can be left in the hands of our system engineers.

License management

Are you sure all your end users are running legally compliant software on their workstations? Our end user support team can keep an eye on it and act proactively if needed.

Computer park inventory

Struggling to keep a clear overview on all end points in your environment? We can make the inventory for you and keep it up-to-date as a service in our end user support contract.

Computer renting

Instead of purchasing endpoints for your users, you can also choose for a renting model. Contact us if you want to know more about this interesting way of disposing of recent IT material.

Usage Monitoring

You want to monitor the real usage of all your software licences and endpoints? We can provide this service in our end user support framework. 

Patching & updates

Be sure that all your end users always download & install the latest security updates and fixes! Via our end user support offering, we can either provide your end users with help while they do it, or we can do it for them - proactively.

Your benefits

Stay focused

Concentrate your in-house people and skills on strategic, business critical projects and entrust support tasks to your partner.

Fixed price

Unlike most competitors, we prefer working in fixed-price mode. We believe this way of working is your best guarantee for your satisfaction.

Pro-activity

Our end user support services go further than helping your end users when there is a problem. We go the extra mile to avoid the problem in the first place.

We are already helping them

Roularta Media Group
ECP-Familia
Smeg logo
Labophar
Casa International
Société Wallonne de gestion et de participations
Premed
Flandria Aluminium
Assar Architects
Credendo Group
Friends of Europe
Rauwers Controle
Sena International
Gaming1
Wust construction
Clinique Saint-Luc
Hodi & Allbox
Facq
Epsylon ASBL
Kneip Ingénieurs-Conseils
Gobert Materiaux
Société Wallonne du logement
Eloy
Agora Group
Altoni Pasta
Auvibel
Institut luxembourgeois de régulation
Flamant
SPAQuE
Idelux AIVE
Banque Degroof
Bio-Life
Banimmo
Koninklijk Limburgs Apothekers Verbond
Collishop
Galloo
Paprika
BEP
Chaussures Maniet
Cembureau - Association Européenne du Ciment
Ecetia intercommunales
Maison Marie-Immaculee
Vermeiren
ACLVB-CGSLB
Aquafin
Coface Belgium
MDxHealth
Centre Hospitalier EpiCURA (Site de Beloeil)
Actissia Belgique
Securex
CAF-DCF
Chehoma Atelier D'Ambiances
Fedasil
GH Group
Galliker Transports Belgique
Eutraco
IPM Group
VO GROUP
CRP Les Marronniers
Gezinsbond
Intercommunale sociale du Brabant Wallon
Segal
Parc des Expositions de Bruxelles
LDA Coop
Induscabel
Huvepharma
Mensura
Hôtel de ville de Mouscron
Intercommunale d'incendie de Liège et environs
Nexis
Sobelvin
Les Amis des Iles de Paix et de l'Action Pain de la Paix ASBL
Martin's Hotels
Materne Confilux
Cefora/Cevora
ISOSL
Ecowerf
Bee Nature
Securit
Hikoki
AB Restauration
Lloydspharma
Sowalfin
Cinoco
Daoust
Conception Etude et Coopération de Formation
Marie's Corner
Houyoux constructions
Delfood
Fonds National de la Recherche
Institut de Pathologie et de Génétique
Commission de surveillance du secteur financier
Febelco
mestdagh
ABVV Werkloosheidskas - FGTB
Meusinvest
Laboratoires Bailleul
Ronveaux
Aisin Europe
TCM
Vias Institute
Ava Papierwaren
Wanty maurice établissements
Clinique Sans Souci
Burger King SEE
Basserie Dupont
O'Tacos Corporation
Doyen Auto
Acarup
FISA - Deficom
Altrad
Besix R.E.D.
Van Marcke
Astrid
Cesi Prévention
Fost Plus
Febiac
Transports Fockedey
CHC
Intradel
Igretec
Koeckelberg entreprises
uMedia
Oaktree
JBC
Candicar
Paulus Traiteur
Medipartner
Durlem
Monument Vandekerckhove
Lamifil
Menouquin
KBVB-URBSFA
Cobardi
Entreprises réunies R. de Cock
SoriaBel
CHBAH - CH du Bois de l'Abbaye et de Hesbaye
Wooh
Chacalli Fine Wines
Lixon
Antwerp World Diamond Centre
Technopolis
Pairi Daiza
Ligue Braille
Tempolec
Graham
Masterplan
Ortis
Laurenty
Port de Bruxelles
Cercle royal pharmaceutique de l'arrondissement de Nivelles
Kneip Communication
Compagnie de Banque Privée
Cric - Occn
Autocenter Goedert
Mediwet
Toit & Moi
Belgian Diagnostic Company
Cebeo
UCM
Golf Château de la Tournette
Inasep
Viangro
Bidfood
Pioneer Europe
Trendy Foods Belgium
Union Nationale des Mutualités Socialistes
Hansea
Institut wallon de l'évaluation, de la prospective et de la statistique
Société Nationale des Habitations à Bon Marché
New Lachaussée
Berhin
Le Pass - Parc d'aventures scientifiques
Servier
Carlson Wagonlit
Tip Top industrie
Interleuven
Comeos
FoodDrinkEurope
ArcelorMittal Ringmill
Integrale
Dovy Keukens
Boiron
CEN & CENELEC
House concept
Laboratoires Expanscience
A.I.D.E
Union Wallonne des Entreprises
Exki
Clear Channel Belgium
In BW
Grant Thornton Belgium
Agriphar
Resto.be
Santander Consumer Finance Benelux
Globe Deco
Vitalo
Novo Nordisk
CHU Tivoli
Tibi
Pur Natur
La Lumière ETA ASBL
KOVAG
Merit Capital
Matermaco Group
Chambre des Métiers du Grand-Duché de Luxembourg
Dragone Entertainment
Gemeentebestuur Sint-Jans-Molenbeek
Boerenbond
CHWAPI - Notre-Dame
Brabants Apothekers Forum
EORTC
MIWA
Covalux

I want support for my end users!

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