Your challenge

Your IT department is focusing on strategic IT projects but keeps receiving tons of questions from end-users. You know your end users are extremely important for your business, but they are delaying your IT team to work on projects on a higher level.

Co-sourcing contracts

Our proposal

Ticketing management

Your end users get access to our extranet where they can add questions, exchange with our experts and follow-up the status of their ticket.

Remote support

Our system engineers take over the control of your end users’ computers to check settings and fix issues in real time.

Maintenance tasks

Upgrading Operating Systems and/or other software that runs on your end users computers can be left in the hands of our system engineers.

License management

Are you sure all your end users are running legally compliant software on their workstations? Our end user support team can keep an eye on it and act proactively if needed.

Computer park inventory

Struggling to keep a clear overview on all end points in your environment? We can make the inventory for you and keep it up-to-date as a service in our end user support contract.

Computer renting

Instead of purchasing endpoints for your users, you can also choose for a renting model. Contact us if you want to know more about this interesting way of disposing of recent IT material.

Usage Monitoring

You want to monitor the real usage of all your software licences and endpoints? We can provide this service in our end user support framework. 

Patching & updates

Be sure that all your end users always download & install the latest security updates and fixes! Via our end user support offering, we can either provide your end users with help while they do it, or we can do it for them - proactively.

Your benefits

Stay focused

Concentrate your in-house people and skills on strategic, business critical projects and entrust support tasks to your partner.

Fixed price

Unlike most competitors, we prefer working in fixed-price mode. We believe this way of working is your best guarantee for your satisfaction.

Pro-activity

Our end user support services go further than helping your end users when there is a problem. We go the extra mile to avoid the problem in the first place.

We are already helping them

Brabants Apothekers Forum
Trendy Foods Belgium
Société Wallonne du logement
Ortis
La Lumière ETA ASBL
Lamifil
Autocenter Goedert
Labophar
TCM
Laboratoires Bailleul
Gezinsbond
Vias Institute
Epsylon ASBL
Parc des Expositions de Bruxelles
Rauwers Controle
New Lachaussée
Houyoux constructions
Cembureau - Association Européenne du Ciment
Ligue Braille
Fedasil
AB Restauration
Santander Consumer Finance Benelux
FoodDrinkEurope
CHU Tivoli
Fonds National de la Recherche
VO GROUP
Eutraco
SPAQuE
Sobelvin
Cercle royal pharmaceutique de l'arrondissement de Nivelles
mestdagh
LDA Coop
JBC
Banque Degroof
Coface Belgium
Globe Deco
Lixon
Vitalo
Credendo Group
Technopolis
CHC
Assar Architects
Oaktree
Igretec
Société Nationale des Habitations à Bon Marché
Pioneer Europe
In BW
Merit Capital
Martin's Hotels
Laurenty
Chehoma Atelier D'Ambiances
Astrid
Altoni Pasta
Banimmo
CAF-DCF
Ronveaux
Clinique Saint-Luc
Ecowerf
Roularta Media Group
Acarup
Chaussures Maniet
ArcelorMittal Ringmill
Resto.be
Aquafin
Intercommunale sociale du Brabant Wallon
Institut wallon de l'évaluation, de la prospective et de la statistique
ISOSL
CHBAH - CH du Bois de l'Abbaye et de Hesbaye
Belgian Diagnostic Company
Exki
Collishop
FISA - Deficom
Friends of Europe
Agriphar
Union Wallonne des Entreprises
Bee Nature
Gesimmo logo
Matermaco Group
Smeg logo
Flandria Aluminium
Delfood
Gemeentebestuur Sint-Jans-Molenbeek
Hikoki
Transports Fockedey
Vermeiren
Chambre des Métiers du Grand-Duché de Luxembourg
Grant Thornton Belgium
Kneip Communication
Durlem
Altrad
O'Tacos Corporation
Clear Channel Belgium
Dovy Keukens
Auvibel
GH Group
UCM
KBVB-URBSFA
Berhin
SoriaBel
ABVV Werkloosheidskas - FGTB
Aisin Europe
Mediwet
Bidfood
Tip Top industrie
Servier
Compagnie de Banque Privée
Entreprises réunies R. de Cock
Gobert Materiaux
Cefora/Cevora
Dragone Entertainment
Paprika
Lloydspharma
Covalux
House concept
Inasep
Tibi
ECP-Familia
BEP
Kneip Ingénieurs-Conseils
Cobardi
Tempolec
Agora Group
Clinique Sans Souci
Facq
Intercommunale d'incendie de Liège et environs
Galliker Transports Belgique
KOVAG
Bio-Life
Le Pass - Parc d'aventures scientifiques
Pairi Daiza
Actissia Belgique
Union Nationale des Mutualités Socialistes
Ecetia intercommunales
Nexis
Fost Plus
Interleuven
Meusinvest
Pur Natur
Carlson Wagonlit
Basserie Dupont
Hôtel de ville de Mouscron
Koninklijk Limburgs Apothekers Verbond
Chacalli Fine Wines
Securit
Eloy
Conception Etude et Coopération de Formation
Medipartner
Cric - Occn
Marymmo logo
Besix R.E.D.
uMedia
Febiac
Boerenbond
Hodi & Allbox
Commission de surveillance du secteur financier
Paulus Traiteur
Mensura
Viangro
Graham
Segal
Marie's Corner
Van Marcke
Burger King SEE
Wanty maurice établissements
Comeos
Idelux AIVE
Société Wallonne de gestion et de participations
Institut de Pathologie et de Génétique
Cesi Prévention
Casa International
Gaming1
Boiron
Fiskobel logo
Doyen Auto
Intradel
Maison Marie-Immaculee
Integrale
Galloo
Febelco
Laboratoires Expanscience
Antwerp World Diamond Centre
Securex
Institut luxembourgeois de régulation
Cebeo
Menouquin
MDxHealth
Ava Papierwaren
Cinoco
Wust construction
EORTC
Flamant
Novo Nordisk
Sena International
Pro-plan logo
Daoust
MIWA
Masterplan
Port de Bruxelles
Koeckelberg entreprises
Huvepharma
CRP Les Marronniers
Induscabel
Monument Vandekerckhove
Sowalfin
ACLVB-CGSLB
IPM Group
Premed
CHWAPI - Notre-Dame
Materne Confilux
BGCI logo
Candicar
CHM - Centre Hospitalier de Mouscron
Hansea
Les Amis des Iles de Paix et de l'Action Pain de la Paix ASBL
Toit & Moi
CEN & CENELEC
A.I.D.E
Golf Château de la Tournette

I want support for my end users!

Recent articles

IBM Power award
EASI
Pierre-Yves Dyon
Pierre-Yves Dyon
14/11/2019
EASI's Fast Backup Services (FBS) solution was nominated as Finalist in COMMON's BeNeLux Power 2019 Excellence Awards.
EOS
IBM Power
Bernd Vanden Bempt
Bernd Vanden Bempt
07/11/2019
IBM has recently announced the End of Support (EoS) dates for several Power 7+ models. Curious to see if your system is in the list?
TechU4
Cloud
Danny Simon
Danny Simon
25/10/2019
The last post I want to dedicate to two subjects related to security. Read on for my final blog.