Your challenge

Your IT department is focusing on strategic IT projects but keeps receiving tons of questions from end-users. You know your end users are extremely important for your business, but they are delaying your IT team to work on projects on a higher level.

Co-sourcing contracts

Our proposal

Ticketing management

Your end users get access to our extranet where they can add questions, exchange with our experts and follow-up the status of their ticket.

Remote support

Our system engineers take over the control of your end users’ computers to check settings and fix issues in real time.

Maintenance tasks

Upgrading Operating Systems and/or other software that runs on your end users computers can be left in the hands of our system engineers.

License management

Are you sure all your end users are running legally compliant software on their workstations? Our end user support team can keep an eye on it and act proactively if needed.

Computer park inventory

Struggling to keep a clear overview on all end points in your environment? We can make the inventory for you and keep it up-to-date as a service in our end user support contract.

Computer renting

Instead of purchasing endpoints for your users, you can also choose for a renting model. Contact us if you want to know more about this interesting way of disposing of recent IT material.

Usage Monitoring

You want to monitor the real usage of all your software licences and endpoints? We can provide this service in our end user support framework. 

Patching & updates

Be sure that all your end users always download & install the latest security updates and fixes! Via our end user support offering, we can either provide your end users with help while they do it, or we can do it for them - proactively.

Your benefits

Stay focused

Concentrate your in-house people and skills on strategic, business critical projects and entrust support tasks to your partner.

Fixed price

Unlike most competitors, we prefer working in fixed-price mode. We believe this way of working is your best guarantee for your satisfaction.

Pro-activity

Our end user support services go further than helping your end users when there is a problem. We go the extra mile to avoid the problem in the first place.

We are already helping them

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Burger King SEE
Technopolis
Securex
Toit & Moi
Interleuven
Gemeentebestuur Sint-Jans-Molenbeek
Coface Belgium
Institut de Pathologie et de Génétique
Chaussures Maniet
Exki
Wust construction
Flandria Aluminium
Parc des Expositions de Bruxelles
Medipartner
Les Amis des Iles de Paix et de l'Action Pain de la Paix ASBL
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Cinoco
VO GROUP
New Lachaussée
SPAQuE
Meusinvest
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Chacalli Fine Wines
Collishop
Kneip Communication
Gaming1
KOVAG
Globe Deco
Belgian Diagnostic Company
CHC
Flamant
Aquafin
Société Wallonne de gestion et de participations
Comeos
Vias Institute
Fonds National de la Recherche
Clinique Sans Souci
Société Wallonne du logement
KBVB-URBSFA
Vermeiren
Merit Capital
Actissia Belgique
Tempolec
Bee Nature
Cebeo
Altrad
Boiron
ISOSL
Hodi & Allbox
AB Restauration
Chehoma Atelier D'Ambiances
Aisin Europe
Entreprises réunies R. de Cock
Rauwers Controle
uMedia
O'Tacos Corporation
Wooh
Graham
Commission de surveillance du secteur financier
CHWAPI - Notre-Dame
Laboratoires Bailleul
In BW
Laurenty
Galloo
Paulus Traiteur
Igretec
FISA - Deficom
Segal
CHU Tivoli
Premed
Doyen Auto
Grant Thornton Belgium
Lamifil
Labophar
Cercle royal pharmaceutique de l'arrondissement de Nivelles
Basserie Dupont
Epsylon ASBL
Matermaco Group
Intercommunale d'incendie de Liège et environs
Le Pass - Parc d'aventures scientifiques
Clinique Saint-Luc
TCM
Acarup
Transports Fockedey
Société Nationale des Habitations à Bon Marché
Febiac
Ecetia intercommunales
Sowalfin
Masterplan
Hansea
Astrid
IPM Group
Golf Château de la Tournette
Lloydspharma
Ava Papierwaren
Bidfood
Casa International
Nexis
Marie's Corner
Intradel
Koeckelberg entreprises
ABVV Werkloosheidskas - FGTB
Durlem
MIWA
ArcelorMittal Ringmill
Ronveaux
Clear Channel Belgium
Agriphar
Agora Group
Integrale
Wanty maurice établissements
Idelux AIVE
Friends of Europe
Santander Consumer Finance Benelux
House concept
Carlson Wagonlit
Pur Natur
Intercommunale sociale du Brabant Wallon
Facq
Compagnie de Banque Privée
Inasep
Ligue Braille
UCM
Sena International
Fost Plus
Daoust
Menouquin
Covalux
Gezinsbond
Paprika
Cobardi
Cesi Prévention
Banimmo
Mensura
mestdagh
Van Marcke
Union Wallonne des Entreprises
Eloy
Trendy Foods Belgium
Galliker Transports Belgique
Centre Hospitalier EpiCURA (Site de Beloeil)
Credendo Group
Eutraco
Cric - Occn
Laboratoires Expanscience
Gobert Materiaux
Union Nationale des Mutualités Socialistes
Monument Vandekerckhove
Huvepharma
CRP Les Marronniers
Berhin
Candicar
Pairi Daiza
Resto.be
Institut wallon de l'évaluation, de la prospective et de la statistique
FoodDrinkEurope
Autocenter Goedert
Assar Architects
Dovy Keukens
JBC
Besix R.E.D.
Chambre des Métiers du Grand-Duché de Luxembourg
Hôtel de ville de Mouscron
Fedasil
Brabants Apothekers Forum
BEP
Martin's Hotels
CHBAH - CH du Bois de l'Abbaye et de Hesbaye
Febelco
ACLVB-CGSLB
La Lumière ETA ASBL
EORTC
A.I.D.E
Institut luxembourgeois de régulation
Roularta Media Group
Ecowerf
Tip Top industrie
CEN & CENELEC
Auvibel
Houyoux constructions
Securit
Tibi
Novo Nordisk
Cefora/Cevora
Bio-Life
Vitalo
Pioneer Europe
Ortis
Maison Marie-Immaculee
Port de Bruxelles
Induscabel
Boerenbond
SoriaBel
Koninklijk Limburgs Apothekers Verbond
CAF-DCF
GH Group
LDA Coop
Banque Degroof
Kneip Ingénieurs-Conseils
Oaktree
Hikoki
Cembureau - Association Européenne du Ciment
ECP-Familia
Dragone Entertainment
MDxHealth
Servier
Antwerp World Diamond Centre
Materne Confilux
Mediwet
Lixon
Altoni Pasta

I want support for my end users!

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