Phoenix Contact is a worldwide company and offers a wide range of electronics from industrial devices to certain technologies and automated systems.
Marc Cauwenbergh, Customer Service responsible: "In the past, we received orders and complaints in a specific mailbox. We integrated them manually into an external application (OneNote). To centralise this information, we have set up the solution SmartShare Document Management (DM) from EASI. Which means that all the incoming communication will be automatically attached in a document in DM. Afterwards, we can dispatch it to the right contact person."
"In an attempt to further implement a paperless office at the customer service department of Phoenix Contact NV, we also had to look for a digital replacement solution for all internal documents handling. The people from EASI listened to our needs and delivered a perfect solution, also within SmartShare Document Management, providing an improved way of managing and sharing documents, which will lead to better and faster service and creates added value both for our customers and business partners."
EASI as a trusted partner
"We chose for EASI because we already used another application they created for us: our ticketing tool. The implementation of SmartShare Document Management has passed along very well and in a short time period. After 2 months, we could use the application at full speed! For us, this means a lot of gain in time. The concrete we win half our per person in a day, and this for the use of 15 employees!"