Your challenge

Your IT department is focusing on strategic IT projects but keeps receiving tons of questions from end-users. You know your end users are extremely important for your business, but they are delaying your IT team to work on projects on a higher level.

Co-sourcing contracts

Our proposal

Ticketing management

Your end users get access to our extranet where they can add questions, exchange with our experts and follow-up the status of their ticket.

Remote support

Our system engineers take over the control of your end users’ computers to check settings and fix issues in real time.

Maintenance tasks

Upgrading Operating Systems and/or other software that runs on your end users computers can be left in the hands of our system engineers.

License management

Are you sure all your end users are running legally compliant software on their workstations? Our end user support team can keep an eye on it and act proactively if needed.

Computer park inventory

Struggling to keep a clear overview on all end points in your environment? We can make the inventory for you and keep it up-to-date as a service in our end user support contract.

Computer renting

Instead of purchasing endpoints for your users, you can also choose for a renting model. Contact us if you want to know more about this interesting way of disposing of recent IT material.

Usage Monitoring

You want to monitor the real usage of all your software licences and endpoints? We can provide this service in our end user support framework. 

Patching & updates

Be sure that all your end users always download & install the latest security updates and fixes! Via our end user support offering, we can either provide your end users with help while they do it, or we can do it for them - proactively.

Your benefits

Stay focused

Concentrate your in-house people and skills on strategic, business critical projects and entrust support tasks to your partner.

Fixed price

Unlike most competitors, we prefer working in fixed-price mode. We believe this way of working is your best guarantee for your satisfaction.

Pro-activity

Our end user support services go further than helping your end users when there is a problem. We go the extra mile to avoid the problem in the first place.

We are already helping them

Institut de Pathologie et de Génétique
Clear Channel Belgium
Viangro
Banque Degroof
CHBAH - CH du Bois de l'Abbaye et de Hesbaye
Covalux
LDA Coop
ABVV Werkloosheidskas - FGTB
Cinoco
Kneip Ingénieurs-Conseils
Masterplan
Comeos
Brabants Apothekers Forum
Sobelvin
Huvepharma
Eutraco
Auvibel
Vitalo
MIWA
Intercommunale d'incendie de Liège et environs
Tibi
Credendo Group
Facq
Galloo
Menouquin
Compagnie de Banque Privée
Hansea
Gezinsbond
Paulus Traiteur
Trendy Foods Belgium
Bio-Life
Santander Consumer Finance Benelux
Tip Top industrie
Astrid
Assar Architects
Doyen Auto
Materne Confilux
Nexis
Segal
Interleuven
Société Nationale des Habitations à Bon Marché
Basserie Dupont
Laboratoires Bailleul
Besix R.E.D.
Intradel
Fedasil
Flandria Aluminium
Delfood
Coface Belgium
mestdagh
Lloydspharma
Mensura
Igretec
AB Restauration
Bee Nature
Novo Nordisk
Cefora/Cevora
SoriaBel
ACLVB-CGSLB
Febelco
Sena International
Union Wallonne des Entreprises
Securit
CEN & CENELEC
Laboratoires Expanscience
Conception Etude et Coopération de Formation
Pur Natur
Hôtel de ville de Mouscron
Les Amis des Iles de Paix et de l'Action Pain de la Paix ASBL
Wooh
Wust construction
Paprika
In BW
Mediwet
Hodi & Allbox
Medipartner
Banimmo
Gaming1
A.I.D.E
Daoust
Cobardi
Laurenty
JBC
Agora Group
Wanty maurice établissements
Ligue Braille
Cembureau - Association Européenne du Ciment
Fonds National de la Recherche
Hikoki
Febiac
Houyoux constructions
Marie's Corner
Labophar
Lamifil
Securex
House concept
Matermaco Group
Berhin
MDxHealth
Fost Plus
Carlson Wagonlit
Centre Hospitalier EpiCURA (Site de Beloeil)
Koninklijk Limburgs Apothekers Verbond
Globe Deco
Boiron
Cesi Prévention
EORTC
Cercle royal pharmaceutique de l'arrondissement de Nivelles
CHC
Technopolis
SPAQuE
Agriphar
CHWAPI - Notre-Dame
Institut luxembourgeois de régulation
Autocenter Goedert
Dragone Entertainment
Chehoma Atelier D'Ambiances
Induscabel
Ronveaux
Vermeiren
Aquafin
Parc des Expositions de Bruxelles
Maison Marie-Immaculee
Institut wallon de l'évaluation, de la prospective et de la statistique
Merit Capital
FISA - Deficom
Antwerp World Diamond Centre
Pairi Daiza
Burger King SEE
Roularta Media Group
CHU Tivoli
Casa International
Monument Vandekerckhove
TCM
Union Nationale des Mutualités Socialistes
Graham
Collishop
Servier
Intercommunale sociale du Brabant Wallon
Chaussures Maniet
Vias Institute
Altoni Pasta
Gobert Materiaux
Clinique Sans Souci
Epsylon ASBL
Actissia Belgique
Durlem
Le Pass - Parc d'aventures scientifiques
Oaktree
Ecowerf
Flamant
Boerenbond
Exki
Tempolec
New Lachaussée
BEP
Ortis
Toit & Moi
Pioneer Europe
Cebeo
Resto.be
O'Tacos Corporation
Bidfood
Ecetia intercommunales
Eloy
Port de Bruxelles
Lixon
Kneip Communication
Premed
Koeckelberg entreprises
Chambre des Métiers du Grand-Duché de Luxembourg
Chacalli Fine Wines
KOVAG
Altrad
KBVB-URBSFA
Rauwers Controle
ECP-Familia
FoodDrinkEurope
Société Wallonne de gestion et de participations
Gemeentebestuur Sint-Jans-Molenbeek
Integrale
ArcelorMittal Ringmill
CAF-DCF
Clinique Saint-Luc
Idelux AIVE
Galliker Transports Belgique
Cric - Occn
Van Marcke
Transports Fockedey
Friends of Europe
Belgian Diagnostic Company
ISOSL
Inasep
Société Wallonne du logement
Meusinvest
Golf Château de la Tournette
Candicar
Dovy Keukens
IPM Group
uMedia
Ava Papierwaren
Aisin Europe
La Lumière ETA ASBL
VO GROUP
Grant Thornton Belgium
CRP Les Marronniers
Sowalfin
Acarup
GH Group
UCM
Entreprises réunies R. de Cock
Smeg logo
Commission de surveillance du secteur financier
Martin's Hotels

I want support for my end users!

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